frequently asked questions (faqs)

We are open every day Monday – Saturday from 9:00 A.M. to 7:00 P.M. Closed Sundays!!!

Placing an order can be done in one of four ways. 

First, clients can text (preferred) or call 312-778-3647 to place orders.

Second, clients can click on the "Contact Us" link  above and fill out the contact form. 

Third, clients can send us an email to order@pastriesbypat.com. 

Lastly, clients can contact us via Social Media (Facebook, Instagram, and Twitter).  Click on the icons at the bottom of this page to follow us!!!

Payments are made online using Square. When you receive your invoice via email, there will be a link where you can securely make your payment. Currently, we do not accept any other form of payment (Zelle, Venmo, Cash App, Cash, etc).  

Payments on all orders must be completed 48 hours before order deadline. Orders not fully paid after that will be cancelled. If a partial payment was made but not completed before the 48-hour deadline, a full refund will be administered.

Any deposits or orders paid in advanced up to 48 hours before order deadline will qualify for a full refund. Cancellations made within the 48-hour time window will not receive a refund. If receiving a refund, please allow 2-3 business days for refunds to be reflected on your banking or credit card statements. Please allot extra time for refunds during the holidays, as banks and other financial institutions are not open during those times. 

Pastries By Pat only offers domestic shipping (U.S.A.) on limited menu items. Those items are marked with an asterisk in the "Menu" tab up top. International shipping is currently not available. 

 Shipping and handling charges are $10 on all orders.

We offer delivery to all clients within the Chicagoland area. Customers within a 5-mile radius will incur a $10 dollar delivery charge per order. Additional mileage is $0.25 per mile. (20-mile max limit). This is subject to change during the holiday season, and our team here at Pastries By Pat will notify you accordingly.

We offer limited gluten-free products, and we do have products that can be made without dairy. Our macarons, brownies, chin chin, cookies, madeleines, coffee cakes, cupcakes, and cakes can be made dairy free. A brief online consultation on dietary restrictions with our team will be required to narrow down specific needs prior to order placement.

All of our French macaron products are made with almond flour. Also, our peanut butter cookies blondies, and a couple of other menu items contain nuts and nut butters. We will always inquire about nut allergies prior to placing your order, and we will make any customizations as needed.

Pastries By Pat is on social media. We can be found on Facebook, Instagram, and Twitter. Click on the icons below to follow us!!!